Reputation Management

Get the ratings and reviews that attract new customers and drive higher value bookings

Take control of your online reputation

 

Real-time monitoring. Track the reviews left for all of your business locations. An integrated dashboard lets you see all of your reviews in one place.

Automatic updates. Your dashboard is updated as new reviews appear. Read customers’ comments and see which review sites you’re being rated on the most.

Customizable alerts. Set up email and text message alerts for location staff so your team can respond directly to customer issues.


Convert happy clients to advocates

 

Facilitate client ratings. At the end of an appointment, MyTime automatically asks clients to rate and review your business.

Share the best reviews. Happy customers are prompted to share their reviews on on the site you select. Feedback from dissatisfied clients is emailed privately to you so you can take immediate action.

Get full coverage. See which sites are naturally getting good reviews and which you might want to drive clients to so you can ensure a strong number of positive ratings across all channels.


Ensure total customer satisfaction

 

Respond immediately to issues. Easily respond to online reviews right from your dashboard. Reviews requiring a response are highlighted in red.

Analyze performance. Track ratings and reviews over time to identify trends and patterns by business location. Filter by date, location, review site, or star rating.

Understand cause and effect. With consolidated review data, you’ll understand how happenings such as events, promotions, service menu changes, etc. impact customer happiness.