Between how fast (in a bad way) she was, and the fact that I now have cuts and red blood spots everywhere, I will never come back again.

Horrible experience, can't believe you conduct business like this. We got a couple's massage and for the first thirty minutes both masseuses used o... read more

Horrible experience, can't believe you conduct business like this. We got a couple's massage and for the first thirty minutes both masseuses used only one hand/arm to massages us while using the other one to use their phones. One masseuse even laid her phone on my boyfriend's back and was typing on her phone. Then when we walked out early, we were promised we wouldn't be charged BUT of course we were. Now I have to argue (literally argue) with the manager, as she is defending the fact that it is acceptable for staff to text during appointments... I will never stray from the other massage place across the street, they are so much better it's beyond comparison. You should be ashamed of yourselves and the way you conduct business, it's disgusting and shows a lack of integrity throughout the organization.

It was painful and I still have pain when I went there w none- my shoulder hurts and the front desk lady was yelling st me about being cheap when I... read more

It was painful and I still have pain when I went there w none- my shoulder hurts and the front desk lady was yelling st me about being cheap when I didn’t even get a chance to explain to her... she was so rude and actually yelled and kicked me out before anything. She even was yelling at someone when I walked in. This place is a nightmare and I’ll be sure to tell everyone I know to never go here

I was bullying into paying an extra 10 dollars for a tip when the service was horrible and customer service was bad. The young lady stormed off whi... read more

I was bullying into paying an extra 10 dollars for a tip when the service was horrible and customer service was bad. The young lady stormed off while I was asking her a question about final steps of payment via groupon.

Deep tissue massage need a bit strength which I didn’t get that.

No one was even there. Don't waste your time.

While in the past the service has been good yesterday was not. Who chews and smacks gum during an appointment? The experience is suppose to be calm... read more

While in the past the service has been good yesterday was not. Who chews and smacks gum during an appointment? The experience is suppose to be calm and relaxing not listening to someone chew like a cow on a piece of gum. Hopefully the next experience is better but that employee should be corrected on proper behavior.

masseuses were not trained and very unprofessional and disrespectful(yawning all the time+noise)

Therapist was nice and did a good job, but the space could use some TLC. I was placed in a very small room where the therapist could barely fit ar... read more

Therapist was nice and did a good job, but the space could use some TLC. I was placed in a very small room where the therapist could barely fit around the table and at times I could tell she was uncomfortable in the position required because of the space. It was also occupied by various facial treatments and another person came in at one point to retrieve items right above my head. There was also a very loud air conditioner/heating unit that kicked on several times and made a ton of noise - totally ruined the relaxation.

Decent massage. Very nice staff. On the fence whether I’d recommend or return. What would make me come back is how nice the staff was.

believe my supposed "therapist" was pumah. There is no way she has had any training. No experience opening up areas or how to position herself for ... read more

believe my supposed "therapist" was pumah. There is no way she has had any training. No experience opening up areas or how to position herself for satisfactory pressure. I eventually asked to switch her out with another lady during a couples experience. There was a clear difference. At the end of the ordeal, I told the receptionist that the 1st girl needs more training and she replied that " she is good..." Do not risk a poor experience going here. I wish that we had saved our $110.00 because out of an hour, only the last 10 mins of it was worth it.

The massage itself was good, but overall we were very disappointed as we paid for 60 minutes and only received 47. Our appointment was at 5:15, we ... read more

The massage itself was good, but overall we were very disappointed as we paid for 60 minutes and only received 47. Our appointment was at 5:15, we arrived 5 minutes early, but the massage didn't begin until 5:30. The massage therapists ended the massage at 6:17 instead of 6:30, despite my pointing out they were 13 minutes short of 60. Not likely to return for this reason, if I pay for 60 minutes I expect to receive 60 minutes.

HELL NO, y’all suck! Fuck you. DIE

The staff were rude and unknowledgeable of their own payment system, also my procedure was done in the lobby, which is not professional. I do not r... read more

The staff were rude and unknowledgeable of their own payment system, also my procedure was done in the lobby, which is not professional. I do not recommend.

The two massage therapists had wonderful hands that were delicate, yet firm. They applied a gentle amount of pressure and moved seamlessly from one... read more

The two massage therapists had wonderful hands that were delicate, yet firm. They applied a gentle amount of pressure and moved seamlessly from one part of the body to the next. The atmosphere is calm and soothing - with candles, soft music, and lovely scents. Our therapists were running late, but they communicated with us and added some bonus features to make up for the delay. Overall, it was a very nice experience and I will return again soon!

My therapist was very good and applied just the right amount of pressure on problem spots. Very considerate and kept the environment very zen.

The ladies were great! The couples massage was just what me and my partner needed. We were running late and everyone was so accommodating! Our mass... read more

The ladies were great! The couples massage was just what me and my partner needed. We were running late and everyone was so accommodating! Our massage therapists were professional, tiand they listened to our needs! We will be coming back!

I would love to continue my therapy at Illa, but after paying for gratuity, it comes to $125. I will come in if you have promotional discounts.

The masseuse did not give clear directions on what to do when I got in. At times, the pressure points were too hard and did not feel like they were... read more

The masseuse did not give clear directions on what to do when I got in. At times, the pressure points were too hard and did not feel like they were hitting the right place. I felt more tense when I walked out.

It was a very relaxing experience, had time to just enjoy relaxation while Also got an amazing facial

I had a Personal emergency and the front desk associate provided no flexibility in rescheduling.

The massages I receive at Illa Spa are always fantastic!

Great deep tissue massage

Great massage for a good price if you buy a package. I recommend!

Massage was very good my therapist was very gentle but deep in the areas that had tension due to stress. My best friend mentioned her therapist was... read more

Massage was very good my therapist was very gentle but deep in the areas that had tension due to stress. My best friend mentioned her therapist was a little rough but she stilled enjoyed the massage.

The masseuse did a great job on my back, but I also did not receive a full 60 minute massage. I was cut by about 10 minutes and also did not have m... read more

The masseuse did a great job on my back, but I also did not receive a full 60 minute massage. I was cut by about 10 minutes and also did not have much massage work done on my legs despite very much needing them to be massaged. You can also hear the people in the room next to you as there is just a light partition between the rooms, not an actual wall.

It was relaxing and was so comfortable. The staff was great and professional.

Hana did the best back and "man parts" waxing I have ever had. Very little to no pain. Definitely will come back soon to get my chest done.

Almost no wait, nice massage and very professional employees.

My massage was very soothing and enjoyable! The only thing missing was more Zen like music and scents. But don't worry, they have a massage produc... read more

My massage was very soothing and enjoyable! The only thing missing was more Zen like music and scents. But don't worry, they have a massage product for that too. I had the Swedish massage today, but I'll try other products next time.

Good and relaxed environment. The lady was very nice with me and she did a great job. I'll go back for sure!

I came to the salon five minutes early, and NO ONE was there at the shop, not even the receptionist. How can no one be at the shop when 1. It says ... read more

I came to the salon five minutes early, and NO ONE was there at the shop, not even the receptionist. How can no one be at the shop when 1. It says you’re open and 2. A client has an appointment. It was very unprofessional. Once the esthetician finally came, she informed me that they only do “soft wax” for Groupons. Usually salons use hard wax for Brazilians since it’s sensitive skin. She was very rough on me, and I felt very uncomfortable. I never had a wax esthetician be as rough as she was. If I would have known I would have never booked it. I’m new to the area and was hoping to find a salon here for my Brazilian wax. I was very disappointed with my experience.

Our therapists were very nice and accommodating, checking in multiple times on pressure and very professional. Excellent massages!

My 1st massage w/ Nicole was great. Unfortunately, my 2nd massage w/ Kiki was all the opposite. When booking the 2nd massage I requested Nicole but... read more

My 1st massage w/ Nicole was great. Unfortunately, my 2nd massage w/ Kiki was all the opposite. When booking the 2nd massage I requested Nicole but was scheduled w/ Kiki.

During the massage, my head was falling thru the head rest. When Kiki mentioned nothing could be done to correct the head rest, I was forced to lay my head on the table. This made for an awkward neck/shoulder massage with my head turned to the side.

Although I conveyed my desire to recieve a slow relaxing massage focused on my sore areas, I recieved a quick paced massage that briefly addressed my areas of concern.

It was also distracting to have another employee enter the room for supplies while my massage was going on.

I would like to continue recieving massages on a regular basis, but am hesitant to schedule another massage if I am unable to work Nicole.

I consider myself to be a fair judge of these things but this facial was terrible. Surprisingly the best part of the facial was the the massage, no... read more

I consider myself to be a fair judge of these things but this facial was terrible. Surprisingly the best part of the facial was the the massage, not the actual moisture. The massage was amazing but that was it. Other than that I sat there for 30 min in the dark for masks. There was honestly no point in paying for a full blown massage when the entire thing was my chance. Love these people but again this did not deserve this much attention and it also sucked that the facial was right off the lobby so the first 30 min of the facial I just heard the negotiation of the lobby.

I had a wonderful swedish massage at Illa. I hadn't heard of this spa so wasn't sure what to expect, but I was given a gift certificate. I went in ... read more

I had a wonderful swedish massage at Illa. I hadn't heard of this spa so wasn't sure what to expect, but I was given a gift certificate. I went in with sore muscles from various injuries and tension, and the massage therapist did an amazing job of working through the tension in a way that was both relaxing and effective. It was exactly what I needed, and I can't wait to go back!

Great massage! Exactly what I needed to destress after a super-weird week.

Amazing service and I feel goid.

The lady that does my Brazilian is always so nice and professional. I’m always seen exactly at my appointment time and that’s a big deal to me! I w... read more

The lady that does my Brazilian is always so nice and professional. I’m always seen exactly at my appointment time and that’s a big deal to me! I will definitely be returning for a 3rd experience!

Very nice staff, great massage.

I had a great experience. The Swedish massage was amazing!

A great place and great service! My person was very nice and understandable since it was my first time. Definitely would recommend.

Excellent. Unbelievable value. Will return

Really efficient Brazilian wax. Not painful at all and done in no time! Would highly recommend!

I had an excellent facial here! I will be returning for sure!

I had to wait an extra 30 mins past my appointed time but other than that the facial was great! My skin came out clear and clean & I would definite... read more

I had to wait an extra 30 mins past my appointed time but other than that the facial was great! My skin came out clear and clean & I would definitely come back!

Amazing relaxing massage! Place was not too neat (room, sheets, and blanket didn't feel fresh) and for some reason lots of noise in the room next d... read more

Amazing relaxing massage! Place was not too neat (room, sheets, and blanket didn't feel fresh) and for some reason lots of noise in the room next door.

Was burned during my wax.

Hello, I received a Swedish Massage yesterday and read great reviews which is why I chose this place but my experience was not the best. First of ... read more

Hello,

I received a Swedish Massage yesterday and read great reviews which is why I chose this place but my experience was not the best. First of all when I was guided into the room, the light were completely off and I could not see anything for 10 seconds while I was trying to undress. The massage bed was cold which I’ve never gone to a spa where the bed was not heated. My therapist did not ask me anything and I had to tell her where I wanted her to focus on. She had long nails so sometimes her nails poked or scratched me during the massage. I asked her to focus on my shoulders but she didn’t really do that until I asked her once more towards the end. I also did not receive the full 1 hr massages. I was short of 5 min. Overall this was one of the worst massages I received. I will not leave a review on Yelp, but I do hope someone will reach out to me from the spa. Thank you.

Pleasant experience. Nothing out of the ordinary. My therapist was nice. I would maybe have liked a description of products being used either durin... read more

Pleasant experience. Nothing out of the ordinary. My therapist was nice. I would maybe have liked a description of products being used either during of after the facial.

I had a great experience at Illa Spa today! I got a facial and absolutely loved it! My skin feels great, and the added neck/arm/hand massage was te... read more

I had a great experience at Illa Spa today! I got a facial and absolutely loved it! My skin feels great, and the added neck/arm/hand massage was terrific as well. I will definitely be coming back here in the near future!

Nicole, was so amazing. Very happy with my service.

Amazing! Will be back!!!

My therapist did a good job but I wasn't impressed with the facility. I felt like you crammed us into the smallest space possible. There was only... read more

My therapist did a good job but I wasn't impressed with the facility. I felt like you crammed us into the smallest space possible. There was only a divider for between me and another person so I could hear everything on that side. You should really consider making that one room so people can be comfortable.

The massage was great. Very professional. Worked the areas that I needed. I didn’t like the mini facial massage at the end as my skin is sensitive ... read more

The massage was great. Very professional. Worked the areas that I needed. I didn’t like the mini facial massage at the end as my skin is sensitive and I rather not have hands that are not completely clean touching my face. I would opt out of that option next time.

Incredible! I left feeling refreshed and with some much less tension in my back. It was my first experience and it all felt very comfortable. Staff... read more

Incredible! I left feeling refreshed and with some much less tension in my back. It was my first experience and it all felt very comfortable. Staff there are super helpful and professional.

Easy booking, responsive to request for more pressure, and affordable. Definitely will come back!

The room was absolutely freezing with fans blowing on you the whole time. I felt like the massage therapist was rushing every movement. I am in mor... read more

The room was absolutely freezing with fans blowing on you the whole time. I felt like the massage therapist was rushing every movement. I am in more discomfort now than I was before this massage.

The massages at Illa are incredible. They know what you need! Nicole is particularly good - I bought a spa package after my first experience.

Fantastic massage, comfortable rooms, and prompt service.

Salon was very clean. Esthetician was able to start my wax a few minutes ahead of the scheduled appointment time. The wax was thorough; no need for... read more

Salon was very clean. Esthetician was able to start my wax a few minutes ahead of the scheduled appointment time. The wax was thorough; no need for any post-appointment touch-ups at home on my own.

The lady was unprofessional. Just had bad experience.

My experience at Illa Spa was nothing short of excellent. I was taken back to the treatment room on time. My aesthetician was very knowledgeable ... read more

My experience at Illa Spa was nothing short of excellent. I was taken back to the treatment room on time. My aesthetician was very knowledgeable and made me feel very comfortable throughout the treatment. I’ll definitely continue to get my Brazilian waxes here. I even scheduled an appointment for my first vagina facial!!!

Easy to schedule, great customer service, skilled technical services.

This was my first Brazilian Wax. Although I was nervous, Esthetician made sure I was comfortable while talking me through the process. I highly rec... read more

This was my first Brazilian Wax. Although I was nervous, Esthetician made sure I was comfortable while talking me through the process. I highly recommend this establishment to any first time customers or anyone who expects NOTHING but the BEST!

not the most relaxing

Excellent massage, comfortable setting and great customer service!

I go to Illa Spa every month and I love the woman that does my monthly Brazilian wax! She’s great and gets everything and we always chat! Everyone ... read more

I go to Illa Spa every month and I love the woman that does my monthly Brazilian wax! She’s great and gets everything and we always chat! Everyone is very friendly and professional.

So relaxing! I will surely visit again!

Best massage ever! Will definitely be back

Awful experience! Would never go back desk , their front desk is unprofessional, i paid for a full.body deep tissue massage but i didn't feel any ... read more

Awful experience! Would never go back desk , their front desk is unprofessional, i paid for a full.body deep tissue massage but i didn't feel any pressure, i am even doubting if the masseuse is even licensed to work there . Some work need to be done on the cleanliness as well .
I don't recommend to go there.

I went for a couple massage. My partner and I were very satisfied with our service. We have recommended this spa to our friends.

Excelent customers service and it worth it will highly recommend them.

A cozy little hallmark of DuPont, me and my "partner" really enjoyed our couple's massage. The staff were very welcoming, gender neutral in their l... read more

A cozy little hallmark of DuPont, me and my "partner" really enjoyed our couple's massage. The staff were very welcoming, gender neutral in their language, and accommodating -- said partner arrived a little late.

The masseuses were very communicative about the pressure preferences and areas of concern during the massage. Mood was well set and massage tables were pretty nice, albeit requiring a few stops to correct their positioning.

Scheduling was something of a hassle, though. My scheduled time was cancelled twice and required to phone calls to correct. The phone attendant was somewhat gruff the first time around -- claiming I'd never scheduled anything, despite having an email and text cancellation message. The second attendant was more welcoming and helpful.

All in all, this place was pretty great and I recommend it to those feeling a little sore from life and in need of a reset.

Very professional and a genuinely great therapy session.

Very professional and relaxing. Great pricing!

Excellent work. Thanks.

Wonderful. Excellent service!

She was very kind and helped me feel comfortable with my first time.

Overall my experience was good, I asked therapist 2 several times to lower the pressure as it was uncomfortable. While she did acknowledge my reque... read more

Overall my experience was good, I asked therapist 2 several times to lower the pressure as it was uncomfortable. While she did acknowledge my requests, I did not felt that she eased the pressure enough, as a result my massage experience was not as enjoyable as I hoped.

We had the couples massage it was very very relaxing and our therapist ls were very attentive

It was an amazing experience! The masseuse got out all of my kinks. My fiancé also enjoyed his birthday gift.

I had a 6pm appointment and as I was on my way there, was asked to reschedule to 6:15. I don’t mind waiting 15 min however I was in the waiting roo... read more

I had a 6pm appointment and as I was on my way there, was asked to reschedule to 6:15. I don’t mind waiting 15 min however I was in the waiting room until 6:45. It was not ok to be waiting for 45 min. I won’t be back.

Really enjoyed my massage! Definitely will be back!

I am very happy with my skin

Kiki was excellent. Petite in stature but her hands were miraculous!! Thank you for an awesome experience

Very thourough and exceptionally skilled at undoing muscle knots.

Fantastic experience. Professional, clean, and great massage.

Dingy, dark, oil was cold, ambience not great.

Honestly, I never got to get this "Eyebrow" service. I was there initially fro a message. And made an extra appt. for an eyebrow wax. The manager t... read more

Honestly, I never got to get this "Eyebrow" service. I was there initially fro a message. And made an extra appt. for an eyebrow wax. The manager told me she would do the waxing, after my message..which was fine. And would take care of it while I was still laying on the table...that didnt happen. I waited 20min after the message...she then comes in the room to tell me to dress and she would finish in another room. I was done by then...I didnt feel welcomed @ this place. I was 30 min early and was told by the same person to leave and come back because I was early.

My mother and I was very pleased with our services.

Amazing Swedish massage

I enjoy my massage and plan to come again

The beautician knew what she was doing and was very professional. She also conversed with me to make me more comfortable.

Tech very friendly & funny....Great experience!

Hanna is incredibly kind and did an amazing job! I have tried a few places, and do not always have the best waxing results (I have sensitive skin)... read more

Hanna is incredibly kind and did an amazing job! I have tried a few places, and do not always have the best waxing results (I have sensitive skin), but had absolutely no issues this time around. I highly recommend going to her!

Love the team at Illa - I've had a great experience with nearly every massage therapist there. I'm resistant to make my favorite because it might g... read more

Love the team at Illa - I've had a great experience with nearly every massage therapist there. I'm resistant to make my favorite because it might get even harder to match our schedules! Friendly, serene, highly skilled and great at remembering trouble areas. Highly recommend!

Excellent massage. I plan to come back monthly:

Very relaxed atmosphere

I got a Brazilian wax and her name was Vera. She was very helpful and assured that it didnt hurt me as much. She was very nice, and I highly recomm... read more

I got a Brazilian wax and her name was Vera. She was very helpful and assured that it didnt hurt me as much. She was very nice, and I highly recommend going there.