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Marketing Operations Manager
MyTime - San Francisco, CA

About MyTime

MyTime is a San Francisco-based startup that has built the leading cloud-based online scheduling, point of sale, and automated marketing suite to power the operations of local service businesses from salons and spas to pet groomers. It's used at over 14,000 locations across the US with sizes ranging from single-location sole proprietors to Fortune 500 chains and franchises.

Our core product, the MyTime Scheduler, is mission-critical software that our customers use for over 10 hours per day. It’s an all-in-one business solution built around a world-class scheduling platform that can grow revenue by as much as 30% through automated marketing and online distribution. The aim is to disrupt the large, underserved market of 2+ million local businesses who still largely rely on pen, paper, and the telephone to manage and schedule their customers.

What makes MyTime unique is that it’s a platform that allows our many third-party partners to integrate our online booking functionality into their own products. For instance, we have exclusive product integrations with Google and Bing (to display real-time appointment availability on search results pages) as well as Facebook and Instagram (to enable online scheduling from merchants’ Facebook pages) and Uber (to send a car when it’s time to leave for your appointment).

The longer term vision is to become the largest platform in the world for online scheduling and local commerce. The company was founded by Ethan Anderson, a successful serial entrepreneur whose first startup, Redbeacon, won TechCrunch50 in 2009 and was acquired by The Home Depot. We’re venture backed by Upfront Ventures (Mark Suster) and Khosla Ventures (Keith Rabois), and have raised $20M to turn this vision into a reality. The press is also quite excited about MyTime, calling it the “Uber of local appointment booking” (VentureBeat), “a rare breed of app like Uber, Pocket, and Venmo that makes life so much easier (TechCrunch), and “The Amazon of local services” (Forbes)

Role:

We are seeking an experienced and high-energy marketing operations manager. Your job will be to build, administer, and manage our marketing technology stack and be instrumental in the execution and measurement of MyTime’s various marketing campaigns and programs.

This is a high-profile role reporting to the VP of Marketing and working across functions. It is a great fit for a self-starter who enjoys driving marketing impact and operational efficiency by building a world class tech stack and developing scalable processes.


Responsibilities:

  • Understand our current sales and marketing systems and be responsible for the day-to-day management of these systems and marketing programs support.
  • Work closely with the Sales team to build and continuously improve the quality of our leads database.
  • Improve and optimize marketing automation programs and workflows to meet business demands.
  • Develop lead scoring processes, segmentation and engagement metrics to improve lead quality.
  • Develop insights through detailed analysis of marketing data including Website, SEO, SEM, Display Ads, Social Media, and Email Campaigns to make actionable recommendations for improvements.
  • Build reports and dashboards to provide visibility in marketing campaign results, measure campaign effectiveness, track conversions and report on the health of the marketing and sales funnel.
  • Establish, maintain and document scalable processes that ensure best practices in full funnel marketing automation.
  • Evaluate new tools, software and add-on applications as our demand generation needs evolve and support integration work as needed.
  • Own the marketing database, improve data quality, manage new data acquisition efforts and consistently grow the marketing database.


Requirements:

  • 5+ years of marketing operations experience, preferably in SaaS.
  • Experience with Salesforce and marketing automation tools.
  • The ability to recognize, evaluate and take advantage of new technologies in the market for competitive advantage.
  • Strong analytical skills with proven ability to evaluate data and generate meaningful reports.
  • Ability to manage multiple projects at the same time in a fast-paced environment.
  • Strong organizational skills, self-starter, and driven to create efficiencies across the business.
  • High-energy, a positive attitude, and accountability are critical for success in this role.


Compensation & Benefits:

  • Competitive salary and startup equity.
  • Insurance benefits.
  • Opportunity to make a tremendous impact and make a real difference in a growing startup that has achieved product market fit and needs your help to scale.

How to Apply:

If you're interested, we'd love to talk! Please send a portfolio and resume or LinkedIn profile to jobs@mytime.com

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