Ayde was very knowledgeable and professional. She answered all of my questions and even made me aware of a new option that had become available on... read more

Ayde was very knowledgeable and professional. She answered all of my questions and even made me aware of a new option that had become available only recently. Excellent service!

Pam was most helpful in determining the best health care options for me. I appreciate and trust her expertise.

Appreciate working with Pamela.... she offers invaluable guidance with clear communication

Good, quick, knowledgeable describes Pam's client review for my spouse and I.

Knowledgeable helpful and reliable

Outstanding service and promptness!

great meeting. Thank you for your time

I love Pam's thoroughness and ability to explain complex plans.

Pam provided us with clear, solid information about our Covered California options. Bonus: she has institutional knowledge of the options specific ... read more

Pam provided us with clear, solid information about our Covered California options. Bonus: she has institutional knowledge of the options specific to our coverage area.

It went very well. Informative and helpful.

informative On the path now

Pam was was helpful and knowledgeable as always. I had an issue with a premium refund and she went above and beyond my expectations to solve my pro... read more

Pam was was helpful and knowledgeable as always. I had an issue with a premium refund and she went above and beyond my expectations to solve my problem.

What a breath of fresh air, smart direct clear talking women.......

Easy to understand ..Practical , down to earth

Pamela was informative, patient and clear and able to cut through my confusion and questions. I have some next steps to clear up with Social Secur... read more

Pamela was informative, patient and clear and able to cut through my confusion and questions. I have some next steps to clear up with Social Security and look forward to meeting again to finalize my Medicare supplement plans.

DCD is great and Pamela is always friendly. She's flexible when it comes to appointment time and she makes insurance lingo easy to understand. Thanks!

Great ! Super knowledgeable, helped me so much.

Very pleasant experience. Pam made it very simple for me & that in itself was very important. Very knowledgeable & knows what she's doing.

Great service and knowledge of Medicare and options.

Thanks, Informative and direct meeting. Pamela covered all our insurance questions.

Pam was so very helpful and answered all my questions and concerns, as always.

On-time, convenient, efficient review....thanx

Pamela was amazing and just jumped right in and helped me out completely. She made what I felt was going to be a terrifying experience to a very ... read more

Pamela was amazing and just jumped right in and helped me out
completely. She made what I felt was going to be a terrifying experience to
a very very pleasant visit. I am so grateful for her help and look forward
to working with her in the near future. I am very happy to say I would
recommend her to anyone who asks me about any Insurance Issues.
:) Sherrie

Why try to figure it out yourself? Pam is the expert and does the hard work for you!

All good! Pam was great!

Pam clearly explained my options and ensured that I received an electronic comparison sheet that she prepared. Her expertise made the process effor... read more

Pam clearly explained my options and ensured that I received an electronic comparison sheet that she prepared. Her expertise made the process effortless.

Pam helped us in so many ways, I cannot count them all.

Pamela has extensive knowledge

Pam was direct, very informative and I don’t want to work with anyone else when I call back in October to find a personal policy. Refreshingly blu... read more

Pam was direct, very informative and I don’t want to work with anyone else when I call back in October to find a personal policy. Refreshingly blunt! Loved working with her!

Good meeting, Pam is well informed.

A little hard connecting due to missing your return call and then when I called back being left on hold for 9 minutes. Unbeknownst to you. Good to ... read more

A little hard connecting due to missing your return call and then when I called back being left on hold for 9 minutes. Unbeknownst to you. Good to have had some time with you and to get your inputs. Very helpful and insightful. Thanks for your time.

VERY PROFESSIONAL AND INFORMATIVE..

Thanks for your help & suggestions!!

Helpful breakdown of relative costs and benefits of different insurance programs.

Best business in Santa Cruz

My appointment was very informative and I feel I had all my questions answered

Pamela is extremely well-informed and personable. I felt comfortable in our meeting, even though the decision making process can feel overwhelming... read more

Pamela is extremely well-informed and personable. I felt comfortable in our meeting, even though the decision making process can feel overwhelming. No pressure felt. I look forward to working with Pamela in the future.

Very Helpful, and knowledgeable.

It was a pleasure to meet Pamela. She is extremely knowledgeable regarding Insurance policies and I felt very comfortable knowing that my insuranc... read more

It was a pleasure to meet Pamela. She is extremely knowledgeable regarding Insurance policies and I felt very comfortable knowing that my insurance needs will be met. Pamela made sure I understood the new policy I signed up for and made sure all my inquiries were satisfied.
Thank you Pamela!

Could not navigate Medicare w/o Pam! Thank you!

I wish I knew a pinkie-fingers worth of what Pam knows about insurance for those of us in the 65-75+ span of life. She is easy to talk with and un... read more

I wish I knew a pinkie-fingers worth of what Pam knows about insurance for those of us in the 65-75+ span of life. She is easy to talk with and understands how we can be overwhelmed by the process of dealing with the system. She explained to me how I needed to take responsibility without making me feel stupid/old. Thanks Pam.

Pam is a wealth of information and simplifies the process.

Easy, friendly and efficient.

Pam always knows what's what and I feel comfortable that she is finding the best deals for me!

Good quick advice, for the right price.

very good service. It was a pleasure working with Pam

great to catch up. you have a magic way of making the complicated easy to understand.

Pamela Fugitt-Hetrick is always helpful. Each year she explains options that best fit my particular needs. With Pam’s assistance it’s easy to und... read more

Pamela Fugitt-Hetrick is always helpful. Each year she explains options that best fit my particular needs. With Pam’s assistance it’s easy to understand the various and complicated health insurance policies - she unravels the mysteries of health insurance.

Pam is very knowledgeable in the health care insurance business and is a pleasure to work with. I also like her annual follow up to see if I need ... read more

Pam is very knowledgeable in the health care insurance business and is a pleasure to work with. I also like her annual follow up to see if I need to make any new changes in the coming year. I find this very helpful to me.

friendly, informative

Great talking with Pamela

Exactly what I expected ! Perfect.

Pam rocks. Knowledgeable, helpful, patient, compassionate.

Thanks for your help. B

Pamela is wonderful. Very knowledgeable and responsive to our needs.

Was very informative and punctual, would recommend. Thanks

Very knowledgeable, professional, and helpful.

Palmela was very helpful and informative.

Very honest and logical and informative! Great help in this new path.

Pleasant, helpful and detailed.

Pamela was knowledgeable, thorough and extremely helpful and exceeded our expectations with her insight of the Health Insurance World. We're sorry ... read more

Pamela was knowledgeable, thorough and extremely helpful and exceeded our expectations with her insight of the Health Insurance World.
We're sorry there isn't a 6 Star rating.

Pamela was knowledgeable and wonderful to work with. She was so helpful and made the whole experience, which I had been dreading, seem effortless.

Pamela was extremely professional and friendly, considering the pressure she is under right now with the workload of signing up new applicants. Sh... read more

Pamela was extremely professional and friendly, considering the pressure she is under right now with the workload of signing up new applicants. She did a great job navigating the system for me and setting me up quickly.

Excellent help good knowledge of the available plans and very courteous. I'm very happy to have Pam as my agent

So great to have Pam's help ... I can't thank her enough.

She was very helpful. Explained what was needed. When I left felt that I had the best insurance coverage for me. Thank you.

always happy with the honest and professional service

Very informative thank you!

As always Pam is a huge help. Thanks!

Pam helped us focus on what would work best for each of us Terry and Bette

We love working with Pam!

Very helpful with dental/eye insurance discussions

Pam was informative and helpful. Thank you.

Just saw a misspelling on my last review. LaVyrne Lomas was very knowledgeable and helpful.

Pamela really knows insurance!

Excellent service. Pam is one smart cookie!

Just what I wanted. A knowledgeable agent that I can communicate with when needed.

Pat is so knowledgeable, so patient, and a sense of humor to ease the "pain" of healthcare confusion. We liked that she plainly explained details... read more

Pat is so knowledgeable, so patient, and a sense of humor to ease the "pain" of healthcare confusion. We liked that she plainly explained details and offered options for us. Thank you!

Pamela answered all my questions to my satisfaction, as a new customer. She suggested a Medicare prescription drug plan that's suitable for my nee... read more

Pamela answered all my questions to my satisfaction, as a new customer. She suggested a Medicare prescription drug plan that's suitable for my needs and less expensive than the one I have, which I will examine soon. She will help me with my Medicare Supplement plan when my birthday approaches. So far I can recommend her, though naturally it will take more time and experience with new plans she recommends, before I can be certain I will stay with her.

Pam, is an awesome agent. So knowledgeable in her field. Always a pleasure to transact business with.

Pam is super knowledgeable, and each year the plan has gotten a little bit better. Thanks for your help!

Easy, when Pam does all the work.

This is the 3rd year in a row that LaVyrne has helped me with signing up for health insurance. Always professional and efficient.

We investigated other possibilities for our medical coverage and with Pamela's expert help decided we already had the best plan. She is very knowle... read more

We investigated other possibilities for our medical coverage and with Pamela's expert help decided we already had the best plan. She is very knowledgeable and efficient and explains things perfectly well so we can make the best decision.

Pam is my health care advocate!

Pam is incredibly knowledgeable and helpful. What a great resource in this very complicated health insurance world.

My name is sandie - not susan! i need to see pam again once i find out my exact dosages and meds.

We like Pam. She has been very helpful so far, and a pleasure to work with. We appreciate being introduced to her.

Last week I spoke with Pam and this week with LaVyrne, both provided me excellent information. Each were pleasant and very helpful. Great customer ... read more

Last week I spoke with Pam and this week with LaVyrne, both provided me excellent information. Each were pleasant and very helpful. Great customer service.

Great meeting, good information.

Having Laverne's help makes dealing with the health care system so much less stressful!

Pam was very professional and patient as she encountered an issue where I did not exist in the computer system. She found a way for me to save a ... read more

Pam was very professional and patient as she encountered an issue where I did not exist in the computer system.
She found a way for me to save a lot of money which was great since I am retired with fixed income.

Pamela was very knowledgeable regarding Medicare, supplemental plans. My only suggestion for improvement (otherwise an Excellent) would be some enc... read more

Pamela was very knowledgeable regarding Medicare, supplemental plans. My only suggestion for improvement (otherwise an Excellent) would be some encouragement for your Receptionist to be a little more customer oriented.

Pamela was very helpful and knowledgeable about health insurance options. She was quick and efficient and on time

Meeting with Pam was fine.

Pamela Fugitt-Hetrick helped me with the first year of the Affordable Care Act. She was the first in the county to get the training for it. She has... read more

Pamela Fugitt-Hetrick helped me with the first year of the Affordable Care Act. She was the first in the county to get the training for it. She has continued to be my go-to person, as I have morphed into a Medicare participant. She is efficient and explains my choices well. I'm grateful to have found her!

Very easy and friendly people. Took care of our needs and got us out the door in under 20 minutes.

I had a very friendly agent who answered my questions clearly. It was quick and efficient.

Pam is so very knowledgable! Thanks Jan Bowman

My appointment was efficient and easy!