Pamela was amazing and just jumped right in and helped me out completely. She made what I felt was going to be a terrifying experience to a very ... read more

Pamela was amazing and just jumped right in and helped me out
completely. She made what I felt was going to be a terrifying experience to
a very very pleasant visit. I am so grateful for her help and look forward
to working with her in the near future. I am very happy to say I would
recommend her to anyone who asks me about any Insurance Issues.
:) Sherrie

Why try to figure it out yourself? Pam is the expert and does the hard work for you!

All good! Pam was great!

Pam clearly explained my options and ensured that I received an electronic comparison sheet that she prepared. Her expertise made the process effor... read more

Pam clearly explained my options and ensured that I received an electronic comparison sheet that she prepared. Her expertise made the process effortless.

Pam helped us in so many ways, I cannot count them all.

Pamela has extensive knowledge

Pam was direct, very informative and I don’t want to work with anyone else when I call back in October to find a personal policy. Refreshingly blu... read more

Pam was direct, very informative and I don’t want to work with anyone else when I call back in October to find a personal policy. Refreshingly blunt! Loved working with her!

Good meeting, Pam is well informed.

A little hard connecting due to missing your return call and then when I called back being left on hold for 9 minutes. Unbeknownst to you. Good to ... read more

A little hard connecting due to missing your return call and then when I called back being left on hold for 9 minutes. Unbeknownst to you. Good to have had some time with you and to get your inputs. Very helpful and insightful. Thanks for your time.

VERY PROFESSIONAL AND INFORMATIVE..

Thanks for your help & suggestions!!

Helpful breakdown of relative costs and benefits of different insurance programs.

Best business in Santa Cruz

My appointment was very informative and I feel I had all my questions answered

Pamela is extremely well-informed and personable. I felt comfortable in our meeting, even though the decision making process can feel overwhelming... read more

Pamela is extremely well-informed and personable. I felt comfortable in our meeting, even though the decision making process can feel overwhelming. No pressure felt. I look forward to working with Pamela in the future.

Very Helpful, and knowledgeable.

It was a pleasure to meet Pamela. She is extremely knowledgeable regarding Insurance policies and I felt very comfortable knowing that my insuranc... read more

It was a pleasure to meet Pamela. She is extremely knowledgeable regarding Insurance policies and I felt very comfortable knowing that my insurance needs will be met. Pamela made sure I understood the new policy I signed up for and made sure all my inquiries were satisfied.
Thank you Pamela!

Could not navigate Medicare w/o Pam! Thank you!

I wish I knew a pinkie-fingers worth of what Pam knows about insurance for those of us in the 65-75+ span of life. She is easy to talk with and un... read more

I wish I knew a pinkie-fingers worth of what Pam knows about insurance for those of us in the 65-75+ span of life. She is easy to talk with and understands how we can be overwhelmed by the process of dealing with the system. She explained to me how I needed to take responsibility without making me feel stupid/old. Thanks Pam.

Pam is a wealth of information and simplifies the process.

Easy, friendly and efficient.

Pam always knows what's what and I feel comfortable that she is finding the best deals for me!

Good quick advice, for the right price.

very good service. It was a pleasure working with Pam

great to catch up. you have a magic way of making the complicated easy to understand.

Pamela Fugitt-Hetrick is always helpful. Each year she explains options that best fit my particular needs. With Pam’s assistance it’s easy to und... read more

Pamela Fugitt-Hetrick is always helpful. Each year she explains options that best fit my particular needs. With Pam’s assistance it’s easy to understand the various and complicated health insurance policies - she unravels the mysteries of health insurance.

Pam is very knowledgeable in the health care insurance business and is a pleasure to work with. I also like her annual follow up to see if I need ... read more

Pam is very knowledgeable in the health care insurance business and is a pleasure to work with. I also like her annual follow up to see if I need to make any new changes in the coming year. I find this very helpful to me.

friendly, informative

Great talking with Pamela

Exactly what I expected ! Perfect.

Pam rocks. Knowledgeable, helpful, patient, compassionate.

Thanks for your help. B

Pamela is wonderful. Very knowledgeable and responsive to our needs.

Was very informative and punctual, would recommend. Thanks

Very knowledgeable, professional, and helpful.

Palmela was very helpful and informative.

Very honest and logical and informative! Great help in this new path.

Pleasant, helpful and detailed.

Pamela was knowledgeable, thorough and extremely helpful and exceeded our expectations with her insight of the Health Insurance World. We're sorry ... read more

Pamela was knowledgeable, thorough and extremely helpful and exceeded our expectations with her insight of the Health Insurance World.
We're sorry there isn't a 6 Star rating.

Pamela was knowledgeable and wonderful to work with. She was so helpful and made the whole experience, which I had been dreading, seem effortless.

Pamela was extremely professional and friendly, considering the pressure she is under right now with the workload of signing up new applicants. Sh... read more

Pamela was extremely professional and friendly, considering the pressure she is under right now with the workload of signing up new applicants. She did a great job navigating the system for me and setting me up quickly.

Excellent help good knowledge of the available plans and very courteous. I'm very happy to have Pam as my agent

So great to have Pam's help ... I can't thank her enough.

She was very helpful. Explained what was needed. When I left felt that I had the best insurance coverage for me. Thank you.

always happy with the honest and professional service

Very informative thank you!

As always Pam is a huge help. Thanks!

Pam helped us focus on what would work best for each of us Terry and Bette

We love working with Pam!

Very helpful with dental/eye insurance discussions

Pam was informative and helpful. Thank you.

Just saw a misspelling on my last review. LaVyrne Lomas was very knowledgeable and helpful.

Pamela really knows insurance!

Excellent service. Pam is one smart cookie!

Just what I wanted. A knowledgeable agent that I can communicate with when needed.

Pat is so knowledgeable, so patient, and a sense of humor to ease the "pain" of healthcare confusion. We liked that she plainly explained details... read more

Pat is so knowledgeable, so patient, and a sense of humor to ease the "pain" of healthcare confusion. We liked that she plainly explained details and offered options for us. Thank you!

Pamela answered all my questions to my satisfaction, as a new customer. She suggested a Medicare prescription drug plan that's suitable for my nee... read more

Pamela answered all my questions to my satisfaction, as a new customer. She suggested a Medicare prescription drug plan that's suitable for my needs and less expensive than the one I have, which I will examine soon. She will help me with my Medicare Supplement plan when my birthday approaches. So far I can recommend her, though naturally it will take more time and experience with new plans she recommends, before I can be certain I will stay with her.

Pam, is an awesome agent. So knowledgeable in her field. Always a pleasure to transact business with.

Pam is super knowledgeable, and each year the plan has gotten a little bit better. Thanks for your help!

Easy, when Pam does all the work.

This is the 3rd year in a row that LaVyrne has helped me with signing up for health insurance. Always professional and efficient.

We investigated other possibilities for our medical coverage and with Pamela's expert help decided we already had the best plan. She is very knowle... read more

We investigated other possibilities for our medical coverage and with Pamela's expert help decided we already had the best plan. She is very knowledgeable and efficient and explains things perfectly well so we can make the best decision.

Pam is my health care advocate!

Pam is incredibly knowledgeable and helpful. What a great resource in this very complicated health insurance world.

My name is sandie - not susan! i need to see pam again once i find out my exact dosages and meds.

We like Pam. She has been very helpful so far, and a pleasure to work with. We appreciate being introduced to her.

Last week I spoke with Pam and this week with LaVyrne, both provided me excellent information. Each were pleasant and very helpful. Great customer ... read more

Last week I spoke with Pam and this week with LaVyrne, both provided me excellent information. Each were pleasant and very helpful. Great customer service.

Great meeting, good information.

Having Laverne's help makes dealing with the health care system so much less stressful!

Pam was very professional and patient as she encountered an issue where I did not exist in the computer system. She found a way for me to save a ... read more

Pam was very professional and patient as she encountered an issue where I did not exist in the computer system.
She found a way for me to save a lot of money which was great since I am retired with fixed income.

Pamela was very knowledgeable regarding Medicare, supplemental plans. My only suggestion for improvement (otherwise an Excellent) would be some enc... read more

Pamela was very knowledgeable regarding Medicare, supplemental plans. My only suggestion for improvement (otherwise an Excellent) would be some encouragement for your Receptionist to be a little more customer oriented.

Pamela was very helpful and knowledgeable about health insurance options. She was quick and efficient and on time

Meeting with Pam was fine.

Pamela Fugitt-Hetrick helped me with the first year of the Affordable Care Act. She was the first in the county to get the training for it. She has... read more

Pamela Fugitt-Hetrick helped me with the first year of the Affordable Care Act. She was the first in the county to get the training for it. She has continued to be my go-to person, as I have morphed into a Medicare participant. She is efficient and explains my choices well. I'm grateful to have found her!

Very easy and friendly people. Took care of our needs and got us out the door in under 20 minutes.

I had a very friendly agent who answered my questions clearly. It was quick and efficient.

Pam is so very knowledgable! Thanks Jan Bowman

My appointment was efficient and easy!

Knowledgeable and efficient service is appreciated!

Pam was Awesome as always.

great service. quick & knowledgeable.

Quick, fast, efficient. Answers to questions readily.

I'm glad that I have DCd to go to. Cuz I don't know what to choose. And they help me decide which one is best. Thanks Pamela

Pam is the bomb! She is knowledgeable and makes it fun to get insurance - thank YOU! X mer

Provided clear and helpful information.

Pamela is knowledgeable and covers all the possibilities so I can make the best informed decision

Pam is effin awesome! Best hour I spent all day, and it was a fricken FRIDAY!

Pam is wonderful as always. Thank you so much

We have always been pleased with the service from Pamela Fugitt-Hetrick, and we have recommended her to several of our friends.

Excellent and fun. Thank you

Pamela was very helpful in renewing my coverage. thank you!

I called late, Pam took care of it. Great advice and fast!

Quick and easy. Answered all my questions and saved me a little money, which was my objective.

Pam is very knowledgeable and makes everything easy to understand. She pays attention to detail letting me know if i keep the same plan as last ye... read more

Pam is very knowledgeable and makes everything easy to understand. She pays attention to detail letting me know if i keep the same plan as last year, what differences have changed along with the premium.

Always friendly and great customer service

Great meeting! Lots of helpful info.

Excellent job. Pam is always so knowledgeable and helps. Thank you. Ann

Pamela answered my questions, and anticipated questions I was not aware of. Pamela also provided contacts for other professional service providers.... read more

Pamela answered my questions, and anticipated questions I was not aware of. Pamela also provided contacts for other professional service providers. I give Pamela an A+.

I was very nervous about my appt. as I have heard going through and trying to figure out health insurance is like getting a root canal. HOWEVER..... read more

I was very nervous about my appt. as I have heard going through and trying to figure out health insurance is like getting a root canal.

HOWEVER....with the help, kindness and very knowledgeable Pam I left with a smile on my face and now feel a huge burden taking off my shoulders. THANK YOU!

Excellent visit and look forward to working with Pamela in the future.