MyTime Policies

MyTime Subprocessor List

Effective Date: January 17, 2019

What is a Subprocessor?

Subprocessors are third-party businesses engaged by Melian Labs Inc. dba MyTime (“MyTime”) to deliver MyTime Services that process and may have access to personal data (“Subprocessors”). According to the GDPR and local data protection laws, these businesses are also individually responsible for complying with the applicable statutory standards and safeguards concerning the treatment and protection of personal data. This includes implementing mandatory safeguards and measures.

MyTime currently uses third-party Subprocessors to provide infrastructure services, customer support, communication tools, payment processing and contract management.

Due Diligence

MyTime uses commercially reasonable efforts to evaluate the data protection, security and confidentiality policies and practices of Subprocessors, and requires Subprocessors to comply with the level of data protection required by applicable laws, which may include, but is not limited to, the following requirements:

  • Use personal data only for MyTime to provide its services (including necessary Subprocessor services), and not process personal data for any other purpose;
  • Handle and maintain personal data in compliance with all applicable data privacy and protection laws, rules, and regulations;
  • Comply with obligations as required by all applicable data privacy and protection laws, rules, and regulations;
  • Immediately notify MyTime about any actual or potential security breach affecting personal data processed on behalf of MyTime;
  • Assist and support MyTime in dealing with requests from governmental authorities, data controllers, data subjects or data protection authorities, as applicable.

List of Sub-processors

The following is an up-to-date list (as of the date of this policy) of the names and locations of MyTime Subprocessors:

Vendor Purpose Data Centres
AWS (hosting and serving) Primary cloud infrastructure provider for MyTime, where all SaaS applications are hosted. United States
Twilio (SMS) Phone calls & SMS provider. Twilio provides a platform to programmatically initiate calls or SMS and also receiving them. Integrated as a service in MyTime Communicator. United States
SendGrid (email) Email Service Provider - managed mail servers are provided by SendGrid. Emails that are triggered from the system are sent via SendGrid. United States
Freshworks (customer support tickets) Online cloud-based customer service software providing helpdesk support with smart automations. United States
New Relic (server monitoring) Provides analytics for Application Performance Monitoring (APM). Trap errors in production code and helps in troubleshooting. Captures incoming traffic for Performance monitoring. United States
Cloudflare, Inc. (DNS services) Cloudflare, Inc. (“Cloudflare”) provides content distribution, security and DNS services for web traffic transmitted to and from the services. United States
Stripe, Inc. (payment processing) Online payment processing for internet businesses. United States
TSYS (payment processing) Provides payment processing services, merchant services and related payment services United States
Cloud9 Payment Gateway (payment gateway) Payment gateway offering payment processing solutions United States

Updates

As MyTime continues to grow and evolve, the Subprocessors we engage may also change. We will endeavour to update this page to include any new Subprocessors to the extent required by applicable data protection laws.

Disclaimer

This Subprocessor page does not give any Party any additional rights or remedies and should not be construed as a binding agreement. The information herein is only provided to illustrate MyTime’s engagement process for Subprocessors as well as to provide a list of third party Subprocessors engaged by MyTime as of the date of this policy. While every effort has been made to ensure that the information on this page is complete, accurate and up-to-date, no guarantee is given and no responsibility is taken for errors or omissions contained herein; and changes in procedures, information and related materials are subject to change without notice.

If you have any questions or concerns regarding MyTime’s Subprocessors or our Subprocessor engagement procedures, please contact us via email at legal@mytime.com.

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