Frequently Asked Questions

What is MyTime?

MyTime is a website that brings you new customers exactly when you need them most: when you have available appointment times in your schedule. We advertise and sell your unfilled appointments on our website and mobile app to new customers looking for your services.

What types of services can I offer on MyTime?

MyTime currently supports the following services. Check back often, as we are adding new ones every day!

Automotive: Auto Detailing, Oil Change, Smog Check, Wheel Alignment, and more.

Fitness & Sport: Personal Trainers, Yoga, Pilates, Bootcamp, Martial Arts, Crossfit

Health & Beauty: Botox Treatment, Haircut, Hair Coloring, Massage, Waxing, Facial, Laser Hair Removal, Manicure & Pedicure, Tanning, Threading, Makeup Application

Medical & Dental: Acupuncture, Eye Exam, Chiropractic Treatment, Teeth Whitening, Dental Exam & Cleaning

Pet: Dog Walking, Dog Grooming, Cat Grooming

Home & Garden: Carpet Cleaning, Handyman, Pool Cleaning, Lawn Mowing, Housekeeping

How does MyTime know my open times?

We sync with the most popular calendaring systems to automatically import your open appointments. If synced, the appointments we book will show up directly in your calendar. If you don’t have an online calendar, you can use our free scheduling system to keep track of your appointments and let us know when you have openings.

Can MyTime work with my existing scheduling system?

We can sync with Google Calendar, Microsoft Outlook, Apple iCal, MINBODY, iPhone/iPad, Android devices, BookFresh and more. Don't see yours? Request the calendar you use and check back often as we're adding new ones all the time!

When your calendar is connected with MyTime, we'll only show your open appointment slots to customers. And whenever we book an appointment for you, we'll write to your calendar so everything stays synced.

How will I know when MyTime fills an appointment?

We’ll immediately send you an email and text message (optional) with the appointment details. We can also write the appointment time directly to your own calendar. Finally, you can always check the real-time status of your open appointment times on your merchant dashboard.

Does MyTime share customer information with me?

Yes, you can see the name, phone number and email address of every customer who books an appointment with you on MyTime. Upcoming and past appointments are all recorded in your merchant dashboard.

Should my existing customers book through MyTime?

Yes. You can choose prices for your existing customers only. This can be the same or different than the prices for your current customers - this is totally up to you.

The good news is that if an existing customer books through MyTime, we will not charge a commission. Plus, we will even cover the credit card fees.

What if a customer cancels an appointment?

If a customer cancels more than 24 hours before their appointment, we’ll refund their money. If the appointment is less than 24 hours away, then it’s up to you to decide whether to allow the cancellation.

How much does MyTime cost?

It's completely FREE to list and sell your appointments on MyTime. If you want us to promote an appointment opening for you (meaning we’ll advertise and dynamically price it), then we keep 2/5 of the revenue and send you 3/5 plus a new customer! For full-priced, non-promoted appointments, we don’t charge any commission at all!

When do I get paid & how?

We collect the money from the customer when they book your appointment. We'll pay you via check or PayPal within 7 days of the appointment. You can let us know which of those options is easiest! (As an added bonus, we cover the credit card and PayPal fees for you.)

What’s the difference between Promoted and Non-Promoted Times?

Non-Promoted appointment times are listed on our website and sold at full price. We don’t spend money to advertise these openings, but we also don’t keep any commission on their sale.

Promoted appointment times are open times that we dynamically price within a price range you set. This means you’ll get the highest possible revenue without letting appointment times pass unfilled. We also spend hundreds or even thousands of dollars of our own money to advertise these openings across various web and mobile properties. We don’t charge you anything out of pocket for this. Instead, we keep ⅖ of the revenue we collect to cover our promotion costs.

How do you advertise Promoted Times?

We have a team of online marketing specialists who create many types of ads for you. These include:

• Ads on Google, Facebook, Bing, and Twitter
• Our MyTime email newsletter
• Promotion via our mobile ad network
• Affiliate networks

We’re constantly tinkering to create the most effective ads that will bring you customers when you need them most. Remember, we cover the cost of advertising your Promoted Times, so you don’t have to spend a dime.

How do you dynamically price Promoted Times?

Our advanced pricing system gets you the highest price for your open appointments without letting them pass unfilled. Have you noticed how airlines continually adjust their prices to get the most revenue for the flight without letting seats go empty? We do something very similar. You set your regular price and price floor, and we do the rest!

Can I afford to discount my services with MyTime?

Not all the time. But as the airline and hotel industry figured out long ago, we believe you should adjust your pricing based on demand. Why not reward customers with a lower price when you have an open slot, and charge more during your busier periods? Plus, we’ll be giving you a bigger web presence and free advertising. Everyone comes out ahead.

What if I have other questions?

You can email us at support@MyTime.com, call 1-888-423-1944, or press the chat button at the bottom of this page. We’re here to help!

What is MyTime?

MyTime is the convenient way to book appointments online. We let you find and instantly book appointments for everything on your to-do list - from Auto Detailing to attending that Yoga class. We also give you access to ratings and reviews right on the site. Now booking an open appointment and purchasing a service you need is as easy as buying a book on Amazon!

What types of services can I find?

Lots of local businesses are signed up with MyTime, from acupuncturists to yoga instructors. You’ll also find dentists offering teeth cleanings, mechanics offering oil changes, and top rated masseuses offering your favorite type of massage. MyTime offers a variety of appointments to make your day to day life easier, and your to-do list shorter!

Click here to see all the businesses offering services near you.

There’s so many good choices. How do I choose the right business for me?

The good news is that every business has been pre-qualified by the MyTime team. We recommend choosing a business based on a time and location that’s convenient for you!

How can I find my favorite business on MyTime?

Type in the name of your favorite business in the search bar. If we don’t have them on our site, please send us the business name and contact information. When the business signs up, we’ll kick in $25 towards your next visit with them as a thank you!

Can I book with a business if I’m already a customer?

Yes, you can book appointments with your favorite business on MyTime. Make sure you select that you are an “Existing Customer” so we can let them know you’re coming back!

Why is there a price range on some services?

Similar to a retail store, some of our merchants offer special pricing, often during their off-peak appointment times. When you’re looking at a business’s profile, click on the “Check Availability” button. Now you can see which times are on sale, and which are regularly priced.

Are taxes and gratuity included in the price?

Taxes are generally included in the price. However, gratuity is optional and would be handled at your discretion at the time of service.

What is the cancellation policy?

We understand that sometimes your schedule changes. You can always cancel for a full refund up to 24 hours before your scheduled appointment time. To cancel, please email support@mytime.com and let us know which appointment you need to cancel. If your appointment is within 24 hours, we unfortunately cannot offer a refund.

What if I’m unhappy with the service?

We hope this never ever happens. But, if you’re unhappy with the service provided, give us a call and we’ll provide you with a full refund (up to $1000).

How can I hear about new businesses that join MyTime?

The easiest way to hear about new businesses is to subscribe to our email newsletter. We’ll deliver the best merchants in your area straight to your inbox. Talk about convenient!

You can subscribe to our newsletter in a few ways:

• Click here and fill out your information. Make sure to keep the box checked to receive the newsletter.
• Go to the browse page, and scroll down. Click on “sign up” at the bottom of the page. Good news - you’ll also get $5 off your first purchase!

You can also follow us on Facebook and Twitter - we feature our favorite businesses daily.

How do I customize my email newsletter?

Make sure you’re signed in. Click on your account in the upper right hand corner, and select “My Subscriptions.” Let us know how often you want to receive the email newsletter, and which services you’re most interested in. You can also sign up for life reminders!

What are life reminders, and how do I sign up?

Life reminders are here to make sure you never forget a dentist appointment, oil change, or haircut again! Let us know how often we should send you reminders. We’ll also send you some recommended businesses so you can easily book that appointment when you need it.

Sign up for life reminders: www.mytime.com/lifereminders.

What if I have other questions?

We’re happy to help! You can email us at support@MyTime.com, call us at (888) 423-1944, or press the chat button at the bottom of this page.