Effective Date: March 30, 2015
1. The MyTime Service. The MyTime Service allows merchants and service providers (collectively, "MyTime Merchant(s)" or “Merchant(s)”) to post availability of their services (“Services”) on the Site. Consumers interested in these services may book appointments for the Services or, for certain Merchants, pay for the Service through the Site (“Order(s)”). The Services will be sold at a price that the Merchant determines, and at their discretion. MyTime also concierges appointments for MyTime users for Services at no cost to the merchant or the MyTime user for merchants that are not MyTime Merchants. The Services are provided by our various Merchants and not by MyTime. The Services that you book through the Site are the responsibility of the Merchant that provides them. MyTime also provides promotion and marketing services on behalf of certain Merchants.
2. Availability of the MyTime Service
You acknowledge that there may be interruptions in service or events that are beyond our control. While we use reasonable efforts to keep the MyTime Service accessible, the MyTime Service may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of our control, access to the MyTime Service may be interrupted, suspended or terminated. MyTime retains the right at our sole discretion to deny service, or access to the MyTime Service to anyone or an account, at any time and for any reason.
3. Operation of MyTime Service
4. Ownership. Your access to the MyTime Service is licensed and not sold. The content and information on the MyTime Service, as well as the infrastructure used by the Site, and all materials therein or transferred thereby and all intellectual property rights related thereto, are the exclusive property of MyTime. Except as explicitly provided herein, nothing in this Agreement shall be deemed to create a license in or under any such intellectual property rights and you agree not to modify, adapt, edit, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products or services obtained from or through the MyTime Service.
5. Transmission of Information. Because we do not control the security of the Internet or other networks you use to access the MyTime Service or communicate with us, we are not responsible for the security of information that you choose to communicate with MyTime and the MyTime Service while it is being transmitted. In addition, MyTime is not responsible for any data lost during transmission.<
- Submitting any inaccurate information, committing fraud or falsifying information in connection with your MyTime account;
- Attempting to, or actually accessing data not intended for you, such as logging into a server or an account which you are not authorized to access;
- Attempting to scan, or test the security or configuration of the MyTime Service or to breach security or authentication measures without proper authorization;
- Tampering or interfering with the proper functioning of any part, page or area of the MyTime Service and any and all functions and services provided by MyTime;
- Attempting to interfere with service to any user in any manner, including, without limitation, by means of submitting a virus to the MyTime Service, or attempts at overloading, "flooding", "spamming", "mail bombing" or "crashing" the MyTime Service;
- Disseminating or transmitting material that, to a reasonable person, may be considered abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening or malicious;
- Disseminating, storing or transmitting files, graphics, software or other material that actually or potentially infringes the copyright, trademark, patent, trade secret or other intellectual property right of any third party;
- Using the MyTime Service or any of its contents to advertise or solicit, for any other commercial, political or religious purpose, or to compete, directly or indirectly with MyTime;
- Reselling or repurposing your access to the MyTime Service or any purchases made through the MyTime Service;
- Using the MyTime Service or any of its resources to solicit Site End Users, Merchants or other business partners of MyTime to become users or partners of other online or offline services directly or indirectly competitive or potentially competitive with MyTime, including without limitation, aggregating current or previously offered service offerings;
- Using any End User or Merchant information from the MyTime Service for any commercial purpose, including, but not limited to, marketing;
- Exceeding or attempting to exceed quantity limits when purchasing gift cards or otherwise using any MyTime account to purchase vouchers for resale, or for speculative, false, fraudulent or any other purpose not expressly permitted by this Agreement and the terms of a specific offer on the MyTime Service;
- Accessing, monitoring or copying any content or information from this Site using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
- Violating the restrictions in any robot exclusion headers or bypassing or circumventing other measures employed to prevent or limit access to the MyTime Service;
- Taking any action that places excessive demand on our services, or imposes, or may impose an unreasonable or disproportionately large load on our servers or other portion of our infrastructure (as determined in our sole discretion);
- Aggregating any live or post-feature content or other information from the MyTime Service (whether using links or other technical means or physical records associated with purchases made through the MyTime Service) with material from other sites or on a secondary site without our express written permission.
- Acting illegally or maliciously against the business interests or reputation of MyTime, our Merchants or our services;
- Hyperlinking to the MyTime Service from any other website without our initial and ongoing consent; or
- Engaging in any other activity deemed by us to be in conflict with the spirit or intent of this Agreement
7. Creating an Account on our Site
7.1 If you create an account for the MyTime Service, you may only create and hold one (1) account that you are solely responsible for managing. Your account is non-transferrable and may not be sold, combined or otherwise shared with any other person. If you violate any of these limitations, we may terminate your account and, without limitation, you may forfeit any pending, current or future promotional account credits and any unredeemed gift cards in your account. If we terminate your account, you may not re-enroll or join under a new account unless if we formally invite you to do so. If you commit fraud or falsify information in connection with your use of the MyTime Service or in connection with your MyTime account, your account will be terminated immediately and we reserve the right to hold you liable for any and all damages caused by your conduct, to pursue legal action through relevant local and national law enforcement authorities and to notify your Internet Service Provider of any fraudulent activity we associate with you or your use of the MyTime Service.
7.2 By creating an account as either an end-user or merchant, you agree to receive communications from or on behalf of MyTime. These communications may include reminders and marketing about the MyTime Service and may be sent as email messages, text messages, SMS messages, push notifications, and phone calls that may be sent using an automatic telephone dialing system. Consent to receive these communications is not required as a condition for the use of the MyTime Service, and may be modified at any time.
8. Information on the Site. We do not control the information provided by End Users and Merchants. You may find other End Users' and Merchants' information to be inaccurate, harmful or offensive. By using the MyTime Service you assume all of the risks associated with the use of the MyTime Service and the Merchants and you agree to accept such risks and agree that MyTime is not responsible for the acts or omissions of any End User or Merchant. Notwithstanding the foregoing, we reserve the right to edit or remove any content placed on the MyTime Service. MyTime does not currently conduct criminal background checks or screenings of its users or Merchants. MyTime does not inquire into the backgrounds of its users or Merchants or attempt to verify the information provided by users or Merchants. MyTime makes no representations or warranties as to the conduct of the users or Merchants of the MyTime Service.
9. Terms of Sale for Orders
9.2 Credit Card Charges. When payment for the Merchant’s Service is accepted through the Site, MyTime will charge the user's credit card for the cost of services purchased through the MyTime Site after the appointment for the purchased services. MyTime may also put a hold on the user’s credit card for the cost of the services at the time the appointment is booked through the MyTime Site to ensure that payment can be taken at the appropriate time.
(a) Orders you pay for through our Site as a MyTime account holder are for certain Services provided by the Merchant identified in the Order. Orders are not redeemable for cash, unless required by law. Unauthorized reproduction, resale, modification or trade of Orders is prohibited. Some Orders are for appointments set at a certain date and time, known as the "Appointment Time"
(b) MyTime is a service provider for the Merchant identified in the Order and the Merchant is the sole issuer of the Order. At times, you may buy a discounted Order ("Discounted Order(s)") during times specified by a Merchant for a specific Appointment Time or you may purchase full priced Order for products or services at non-discounted times. Discounted Orders can only be used on, and will expire on, the expiration of the specified Appointment Time. You understand and agree that Discounted Orders are not redeemed by their specific Appointment Time for any reason (excluding the cancellation of such Order pursuant to Section 9.7 below) are forfeited and no refund of such Discounted Order will be issued. You must contact the Merchant directly with any questions regarding the expiration of a Discounted Order. Full-priced Orders expire on the date as stated in the confirmation of the Order.
9.4 Bundles and Packages. Merchants may make bundles or packages available in which Users can purchase multiple services or sessions in a single transaction. All sessions of the Service must be booked through the Site. Merchants may set an expiration date for any bundle or package, and any unused package value is lost as of the expiration date.
9.5 Gift Cards. MyTime may sell gift cards for Merchant Services. Gift cards may only be applied to Merchants who accept payment through the Site. Gift cards for a specific service and Merchant may be returned to MyTime for a MyTime gift card of the same value, or if a Merchant goes out of business or is otherwise unable to provide the service, by emailing support [at] mytime.com. Generic MyTime gift cards are non-refundable as they can be applied to any Merchant who accepts payment through MyTime.
9.6 MyTime Loyalty Program Terms and Conditions. MyTime users earn one (1) Loyalty Credit for every Order that is made on MyTime and honored by a Merchant with which the user has not previously scheduled an Order on MyTime, unless stated, and subject to the conditions below. MyTime Loyalty Credits are only awarded for paid Services, and not for zero priced appointments, free services, or free consultations. After a MyTime user earns three (3) Loyalty Credits, the MyTime user is awarded one (1) MyTime Loyalty Order. A MyTime Loyalty Order is a MyTime Credit up to the amount of Fifty Dollars ($50.00) towards one future Order on MyTime for a Service with a participating Merchant with which the user has not previously scheduled an Order on MyTime. Any unused portion of the MyTime Credit is forfeited (for example, a user who books a $25 manicure does not get to keep the remaining $25). The MyTime Loyalty Order can only be used at a participating MyTime Merchant, and is non-transferable and non-refundable. Only registered MyTime users can participate in the MyTime Loyalty Program. Loyalty Credit is not awarded until the appointment has been completed and fully paid for by the user. MyTime users will not receive any Loyalty Credit when an Order is canceled. MyTime users are solely responsible for any tax liability related to participation in the MyTime Loyalty Program. Inquiries regarding Loyalty Credit assigned to an Order must be submitted via email within 14 days after the Appointment Date in order to be considered for review by MyTime. MyTime reserves the right to terminate the MyTime Loyalty Program, or to change these Terms and Conditions, regulations, or benefits of participation, in whole or in part, at any time with or without notice, even though changes may affect the number of Loyalty Credits already accumulated. MyTime may also withdraw, limit, modify or cancel the number of Loyalty Credits required for reward redemption or change the number or type of reward offered. MyTime will have final decision should any disputes over the MyTime Loyalty Program or the awarding of Loyalty Credits arise.
9.7 Cancellation and Refund Policy
(a) Purchases may be canceled up to the "Cancellation Period" (the advance notice prior to the scheduled appointment time required to effect an appointment cancellation) of the first appointment takes place. If you wish to cancel an Appointment Time, you must do so by using the appointment cancellation feature on the Site or in writing by emailing MyTime at support [at] MyTime.com prior to any Cancellation Period for such Appointment Time. You understand and agree that should you cancel your Appointment Time after the Cancellation Period or if you do not show up for your Appointment Time, you will lose the full value of the Order for the Merchant goods or services to be received.
(b) Merchants set their own cancellation policies, and MyTime must enforce these cancellation policies. It is therefore very important to understand a Merchant’s cancellation policy prior to attempting to cancel an appointment. A full refund may be issued to you upon three events: (a) if you cancel an Appointment Time before the Cancellation Period, (b) if the Merchant cancels your Appointment Time; or (c) if the Merchant refuses to honor any Order at the agreed date and time. If you wish to make a request for a refund, any such request for refund must be made prior to the expiration of the Cancellation Period for the Appointment Time. For each valid refund request, MyTime will refund the amount paid upon request in the original form of payment, or will credit the MyTime account of the purchaser with an equivalent value in MyTime "Credits" for future purchases on the Site. MyTime Credits do not expire.
9.8 Limitation of Liability
(a) Merchant's Liability. You understand and agree that the Merchant listed as the provider of the products or service specified in the Order is (a) solely responsible for redeeming the Order; (b) fully responsible for all products and services it provides to you, and (c) liable for all damages or losses arising out of the goods or services provided.
(b) MyTime's Liability. You further acknowledge and agree that MyTime is not responsible for (a) any price adjustments made by a merchant related to an Order, or an appointment time or a merchant product or service, and (b) any claims for injuries, illnesses, damages, liabilities and costs ("Liabilities") that you may suffer, directly or indirectly, in full or in part, whether related to an Order or any Services.
(c) General Limitation of Liability. To the fullest extent permitted by law, you agree to and hereby waive and release MyTime and its parent company, subsidiaries, affiliates partners, officers, directors, staff members, stockholders and agents from any liabilities arising from or related to (a) any act or omission of a merchant in connection with an Order or the Services, including a merchant's failure to comply with applicable law and/or failure to abide by the terms of an Order , and/or (b) any Service , any action or inaction by a merchant and/or (c) any indirect, special, punitive, consequential, (including, lost profits or lost data collected through the Services), or incidental damages, whether based on a claim or action of contract, warranty, negligence, strict liability, or other tort, breach of any statutory duty, indemnity or contribution, or otherwise, even if MyTime has been advised of the possibility of such damages. In no event will MyTime's liability arising out of or related to this agreement exceed the amounts paid by you for the Order or five hundred dollars, whichever is less.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MYTIME ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF THE MYTIME SERVICE; (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE MYTIME SERVICE; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE MYTIME SERVICE BY ANY THIRD PARTY; (VI) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE MYTIME SERVICE; AND/OR (VII) USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THE EXCLUSIONS AND LIMITATIONS OF LIABILITY UNDER THIS AGREEMENT WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
10. MyTime Service Guarantee. For select merchants, MyTime stands behind every service you book on our Website with a service guarantee ("Service Guarantee"). Merchants backed by the Service Guarantee will be designated by a 'MyTime Promise' seal on their profile page. If you are not happy with the service you received from a Merchant backed by the Service Guarantee that you booked on MyTime, MyTime will reimburse the amount you paid through MyTime for the service (see below for additional terms). To request a reimbursement, please contact MyTime either at support [at] MyTime.com or at (888) 423-1944. Your request must include your name, Appointment Time, name of the Merchant, and the reason you were not satisfied with the services. This Service Guarantee is subject to the following limitations:
10.1 The Service Guarantee does not apply to any Appointment Time in which you do not show up. Please see MyTime's "Cancellation and Refund Policy" regarding missed Appointment Times;
10.2 The Service Guarantee applies only to amounts you actually paid (either by cash or credit card) for an Order through MyTime;
10.3 The Service Guarantee is limited to a reimbursement of up to an aggregate of $1,000.00;
10.4 The Service Guarantee does not apply to any free credits used to pay for an Order, and in lieu of reimbursement, MyTime will credit your account with the same number of free credits you applied to pay for such an Order;
10.5 MyTime reserves the right to modify, suspend or terminate this Service Guarantee, in whole or in part, at any time for claims which MyTime deems spurious at MyTime’s sole discretion.
10.6 MyTime intends to honor this Service Guarantee for legitimate service lapses during delivery of services purchased through our Website.
11. No Liability for Third Party Websites. We do not have control over websites that MyTime may link to. MyTime may contain links to third-party websites that are not owned, operated, or controlled by MyTime. Therefore, we cannot and do not assume responsibility for the content, privacy policies, or practices of such websites or the companies that own or operate them. Additionally, we cannot and will not censor or edit the content of any third party site. By using MyTime you expressly relieve us from any and all liability arising from your use of any third party website.
12. Intellectual Property
(a) Everything located on or in this Site is the exclusive property of MyTime or is being used with permission. Any copying, distributing, transmitting, posting, linking, deep linking, or otherwise modifying of this Site or Microsites without the express written permission of MyTime is prohibited. Any violation of this requirement may result in a copyright, trademark or other intellectual property right infringement that may subject you to civil and/or criminal penalties.
(b) This Site contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound, and the entire contents of the Site are protected by copyright as a collective work under the United States copyright laws. MyTime owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part. You may download, print, and/or save copyrighted material for your personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express written permission of MyTime or the copyright owner is permitted. If copying, redistribution or publication of copyrighted material is permitted, you will make independent attribution and/or agree to make no changes in or deletion of any author attribution, trademark legend or copyright notice. You acknowledge that you do not acquire any ownership rights by downloading copyrighted material from the Site.
(c) MYTIME®, MYTIME SCHEDULER™, and MYTIME MARKETPLACE™ are trademarks owned by Melian Labs, Inc. These trademarks, together with other trademarks that are located within or on the Site otherwise owned or operated in conjunction with MyTime shall not be deemed to be in the public domain but rather the exclusive property of MyTime, unless such mark or site is under license from the trademark owner thereof, in which case such license is for the exclusive benefit and use of MyTime unless otherwise stated.
(d) You will not upload, post or otherwise make available on this Site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right. MyTime does not have any express burden or responsibility to provide you with indications, markings or anything else that may aid you in determining whether the material in question is copyrighted or trademarked. You will be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of this Site, you warrant that the owner of such material has expressly granted MyTime the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. You also permit any other end user to access, view, store or reproduce the material for that End User's personal use. You also grant MyTime the right to edit, copy, publish and distribute any material that you make available on this Site.
12.2 Copyright Policy and Digital Millennium Copyright Act (DMCA) Procedures. MyTime reserves the right to terminate its agreement with you or any other End User who infringes third-party copyrights. If you believe that any material has been posted via the Site by an End User in a way that constitutes copyright infringement, you shall provide MyTime with the following information:
(a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyrighted work;
(b) an identification of the copyrighted work and the location on the Site of the allegedly infringing work;
(c) a written statement that you have a good faith belief that the disputed use is not authorized by the owner, its agent, or the law;
(d) your name and contact information, including telephone number and e-mail address; and (e) a statement by you that the above information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner's behalf.
(e) Contact information for MyTime's DMCA Agent for notice of claims of copyright infringement is: Melian Labs Inc, Attention: DMCA Agent, 988 Market Street, Suite 600, San Francisco, CA 94102, support [at] MyTime.com. UNDER FEDERAL LAW, IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY AND CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS' FEES.
Please note that this procedure is exclusively for notifying MyTime and its affiliates that your copyrighted material has been infringed. The preceding requirements are intended to comply with MyTime's rights and obligations under the DMCA, including 17 U.S.C. ß512(c), but do not constitute legal advice. It may be advisable to contact an attorney regarding your rights and obligations under the DMCA and other applicable laws.
In accordance with the DMCA and other applicable law, MyTime has adopted a policy of terminating, in appropriate circumstances, Users who are deemed to be repeat infringers. MyTime may also at its sole discretion limit access to the MyTime Service and/or terminate the accounts of any Users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
13. Disclaimer of Warranty
13.1 You expressly agree that use of this Site is at your own risk. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Without limiting the foregoing, neither MyTime, its subsidiaries, affiliates or any of their respective staff members, agents, merchants, third-party content providers or licensors, or any of their officers, directors, staff members or agents, warrant that use of the Site will be uninterrupted or error free; nor do they make any warranty as to (a) the results that may be obtained from use of this site, or (b) the accuracy, reliability or content of any information, service, or Orders provided through this site. The Site is made accessible on an "as is" and "as available" basis. MyTime hereby disclaims any representations, warranties and conditions, whether express or implied, including those to title noninfringement, merchantability, and fitness for a particular purpose.
SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THIS AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THE DISCLAIMERS AND EXCLUSIONS UNDER THIS AGREEMENT WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW. MYTIME DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE MYTIME SERVICE OR ANY HYPERLINKED WEBSITE OR SERVICE, AND MYTIME WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
13.2 The information presented or contained in the Site or provided through the service is presented for informational purposes only. No information, whether oral or written, obtained by an end user from a merchant, a merchant from an end user, or from the services will create any warranty not expressly stated in this agreement.
13.3 Each End User hereby agrees and understands that:
(a) MyTime does not sell, exchange, buy, or offer for sale, negotiate or attempt to negotiate, a sale or exchange of any interest in any Order;
(b) Information about an Order is provided directly by the merchant and not by MyTime and MyTime does not engage in reviewing information contained within an Order in any manner;
(c) The decision to make an Order is entirely in the End User's discretion and MyTime does not induce or attempt to induce any end user to make an Order;
(d) The prices listed by any merchant for an Order may often exclude sales tax or gratuity which may be added to the final sale price at the time the Order is finalized; and
(e) MyTime does not guarantee any price, Service, or product offered by a merchant.
13.4 The MyTime Service is controlled and offered by MyTime from its facilities in the United States of America. MyTime makes no representations that the MyTime Service is appropriate or available for use in other locations. Those who access or use the MyTime Service from other jurisdictions do so at their own volition and are responsible for compliance with local law.
14. Arbitration. We will make every reasonable effort to resolve any disagreements that you have with MyTime. If those efforts fail, by using the MyTime Service you agree that any claim, dispute, or controversy you may have against MyTime arising out of, relating to, or connected in any way with this Agreement, the MyTime Service, or the purchase or sale of any Order(s), shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association ("AAA") and conducted before a single arbitrator pursuant to the applicable Rules and Procedures established by AAA ("Rules and Procedures"). You agree further that:
14.1 The arbitration shall be held in San Francisco, California or at such other location as may be mutually agreed upon by you and MyTime;
14.2 The arbitrator shall apply California law consistent with the Federal Arbitration Act and applicable statutes of limitations, and shall honor claims of privilege recognized at law;
14.3 There shall be no authority for any claims to be arbitrated on a class or representative basis, arbitration can decide only your and/or MyTime's individual claims, and the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated;
14.4 In the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, MyTime will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive; and
14.5 With the exception of subpart (3,) above, if any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the Rules and Procedures established by AAA, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, subpart (3) is found to be invalid, unenforceable or illegal, then the entirety of this Arbitration Provision shall be null and void, and neither you nor MyTime shall be entitled to arbitrate their dispute.
15. End User Communications. MyTime in some instances allows you and other End Users to use the Site to express opinions and communicate through forums, bulletin boards, discussion groups, chat rooms, reviews, or other communication facilities that may be offered on or through the Site from time to time (collectively "Communities"). MyTime shall have the right, but not the obligation, to monitor the content within the Communities at any time, for any reason, including to determine compliance with this Agreement and any operating rules established by MyTime, as well as to satisfy any applicable law, regulation or authorized government request. Without limiting the foregoing, MyTime shall have the right, but not the obligation, to remove any material from the Communities that MyTime, in its sole discretion, finds to be in violation of this Agreement or otherwise objectionable. Any opinions, advice, ratings, discussions, comments, and/or other messages or postings of any kind made by you or any other End User to the Communities (collectively, "Statements"), are those of the respective author(s) or distributor(s) and not of MyTime.
18. Feedback. You may choose to or we may invite you to submit comments or ideas about the MyTime Service, including without limitation about how to improve the MyTime Service or other products ("Idea(s)"). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place MyTime under any fiduciary or other obligation to you, and that we are free to use or publish the Idea without any compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by reviewing or accepting your submission, MyTime does not waive any rights to use similar or related ideas previously known to MyTime, or developed by its staff members, or obtained from sources other than you.
19. License Grant. By posting Statements or other information on or through the Communities or in connection with the MyTime Service, you grant MyTime a royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display the Statements alone or as part of other works in any form, media, or technology whether now known or hereafter developed without territorial or time limitations, and to sublicense such rights through multiple tiers of sublicensees. Your license of any Statements or information submitted above extends to use for promotions, advertising, market research or any other lawful purpose, without limitation
20. Indemnity. You agree to defend, indemnify and hold harmless MyTime and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their staff members, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising out of or related to: (i) your use of and access to the MyTime Service, including any data or content transmitted or received by you; (ii) your violation of any term of this Agreement, including without limitation your breach of any of the representations and warranties above, or representation or warranty; (iii) your violation of any third-party right, including without limitation any right of privacy or Intellectual Property Rights; (iv) your violation of any applicable law, rule or regulation; (v) User Content or any other information or content that is submitted via your account including without limitation misleading, false or inaccurate information; (vi) negligent or willful misconduct; or (vii) any other party's access and use of the Service with your unique username, password or other appropriate security code
23. Additional Disclosures
23.1 No waiver by either you or MyTime of any breach or default or failure to exercise any right allowed under this Agreement is a waiver of any preceding or subsequent breach or default or a waiver or forfeiture of any similar or future rights under our Agreement. The section headings used herein are for convenience only and shall be of no legal force or effect.
20.2 If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.
24.1 Reservation of Rights. The failure of either party to exercise in any respect any right provided in this Agreement will not be deemed a waiver of such rights.
24.2 Severability. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable.
24.3 Assignability. This Agreement, and any rights and licenses granted hereunder, are not assignable, transferable or sublicensable by you except with MyTime's prior written consent, but may be assigned by MyTime without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.
24.5 Independent Contractors. No agency, partnership, joint venture, or employment is created as a result of this Agreement and you do not have any authority of any kind to bind MyTime in any respect whatsoever
BY ACCESSING THE MYTIME SERVICE, YOU UNDERSTAND, ACKNOWLEDGE AND AGREE THAT YOU WILL ABIDE BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, IMMEDIATELY STOP ACCESSING THE MYTIME SERVICE AND DO NOT USE ANY MYTIME SERVICE OFFERED THROUGH THE WEBSITE OR MYTIME APPLICATION.